PRIVACY POLICY
At cannelle.store, your privacy matters to us. This page explains how we handle the personal information you share with us when you visit or shop on our platform, an online marketplace for HVAC systems and building materials serving customers and vendors across the UAE. We keep this policy updated and encourage you to revisit it from time to time to stay informed of any changes.
What information do we collect?
When you browse or place an order on cannelle.store, we may collect the following information depending on your role as a buyer or a vendor:
- Full name and company name (for business accounts)
- Contact details: email address, phone number, billing and delivery address
- Order history, product preferences, and wishlist data
- Account login credentials (stored securely and encrypted)
- Technical data: IP address, browser type, device information, and pages visited
- Communications with our support team
- For vendors: trade licence details, bank/payment account information, and product listings
We only collect information that is necessary to operate the platform and fulfil your orders.
How we put your information to use
The information we collect helps us run Cannelle. store properly and serve you better. Here is what we use it for:
- Processing your orders and arranging delivery of HVAC systems, building materials, and other products.
- Managing your account and keeping our internal records accurate and up to date.
- Improving the way our platform works, from product search to checkout.
- Sending you order confirmations, shipping updates, and relevant product information by email or phone.
- Occasionally reaching out to understand your experience and gather feedback, so we can keep improving.
Security
We take reasonable steps to make sure the information you give us stays protected. Our website uses SSL encryption to secure everything transmitted between your browser and our platform, and we have internal processes in place to prevent unauthorised access or misuse of your data.
When it comes to payments, your card details are handled entirely by our payment gateway provider. We do not store, view, or pass on any credit or debit card information; it never sits on our servers.
Cookies
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, after which the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
From time to time, our website may link out to manufacturer pages, partner sites, or other resources we think are useful. Once you leave cannelle.store, this policy no longer applies, and we have no control over how other sites handle your information. We recommend checking their privacy policies before submitting anything personal.
Controlling your information
You are in control of your personal information. If at any point you would like to review what we hold, request a correction, or ask us to stop using your data for marketing, simply get in touch with us at info@cannelle.store, and we will take care of it promptly.
We will never sell, rent, or share your personal information with third parties for their own commercial purposes without your permission. If you have previously opted in to receiving marketing from us and change your mind, you can withdraw that consent at any time, just drop us an email or use the unsubscribe link in any message we have sent you.
If anything we hold about you is inaccurate or out of date, please let us know. We will correct it as soon as possible. Thank you for trusting Cannelle. store your information. We do not take that lightly. cannelle. store.